FAQ

Frequently Asked Questions



What is this DPI I keep hearing about?

“DPI” or “Dots Per Inch” are a measurement of how many pixels or dots are within an area the size of an inch or either a digital image or print. The higher the number, the more denser and better quality the picture.

What is Digital ICE?

Digital ICE stands for Digital Image Correction and Enhancement. Created by Kodak, it is a technique that does several scans in Infrared on film like slides and negatives, and detects marks, scratches, dust and pits and removes them from the final scan. It is a slower process than a normal scan but the results can be vastly better. Digital ICE cannot be used on normal photos.

Do you transfer cine film, video, APS films or Microfiche?

No, transfer of these types to digital is not currently offered at this moment in time.

When do I pay for restorations?

Due to the very nature of restorations, we have to examine the photo in question first then provide a quote on how long and how much it will take to complete.

Please be advised that the quote may not be final, as restoration work is very dynamic and some jobs make take longer than others.

How long does it take?

The time it takes for us to process your order is dependent on the size of the order and our current workload, regardless we do advise at least two working weeks for large orders of over 1000+ photos or 20+ restorations. Typical workloads can be from between a few hours for basic restorations to several weeks for major restorations and bulk scanning.

Do you send the originals back?

Yes we return everything you send us, unless you instruct us to dispose of the items after scanning.

Do you charge VAT?

Yes, all prices displayed on the website will include VAT at the standard rate. The exception will be any of the Royal Mail delivery services which are all exempt from VAT.

Which payment methods do you accept?

We use PayPal as our 3rd party payment provider. Most Credit / Debit cards are accepted by PayPal, or if you are an existing PayPal account holder you can use your PayPal account. You can also pay by direct bank transfer, cheque or cash.

Will I be able to put the DVD in my DVD/Blu-ray player and view the images on my TV?

Possibly, it depends on your player. Our data discs are designed to be viewed on equipment that can handle standard JPG files. Any modern Blu-Ray player will support this, and any home computer system will have full support.

The majority of the standard players on the market support JPG file playback, in the very rare case that yours does not, we can offer a special request service of creating a photo album DVD that’ll play as a slideshow movie.

If you have requested a USB drive, you may be able to view the photos on your TV if it has a USB socket and supports media playback. Modern players also have USB that also support plugging in a stick to allows your files to be seen.

Can you scan my photos in a given order or place them into groups?

Yes we can. Each container, box or folder you send us can be stored in a separate folder on the disk and named accordingly. Simply let us know you require this and the folder name required.
Each container, box or folder will be processed in the order held within the container.

Any loose photos, slides or film will be processed in the order we find them. To ensure the images are transferred in a specific order you must clearly number the items before sending them to us.

Unfortunately, due to the way we scan photos we cannot always guarantee the ordering of the scanned images, but each batch of photos or album will be placed in named folders if required, just ensure that you have each bundle or box labelled with what you wish the folder name to be.

How should I send my items to you?

We will accept your images in whatever you currently store them in. You can ship them in boxes, padded bags, slide carousels, slide holders or whatever you have to hand. When you package your items, please remember the following:

  • Consider removing any slides from bulky containers and wrap them in elastic bands to maintain the correct order
  • Use a sturdy cardboard box or padded bag that will be able to withstand shipping and won’t be easily crushed or damaged, plastic storage boxes are not suitable and normally crack and break during transit.
  • Small shipments of photo’s should be placed in a card or protected envelope to prevent them from being folded
  • Wrap any loose photos or films in paper or a plastic bag, such as a food bag, to stop them from being scratched
  • Make sure they are secured and won’t move around in the container during shipment
  • If you are using a box, fill the empty voids with newspaper or other suitable packing material
  • Avoid using packing materials that generate dust or fine debris that could contaminate your items, such as shredded paper
  • Due to their extra weight, photo albums should be shipped in double walled boxes as single walled boxes generally fail and more often than not arrive damaged


Can you transfer black and white film or slides?

Yes we can, though the automated dust and scratch removal software will not work with these types of film. We can provide an extra service through Photoshop restoration to manually remove any scratches or marks after scanning has taken place.

Can you transfer glass mounted slides?

Yes we can, but any dust and debris trapped inside the glass mounts will likely be visible on the scanned image. We generally advise that the slide should be dismantled and cleaned, or removed from the glass mount in order to achieve a higher quality scan. Some slides can be dismantled easily, while others are glued together. If this is the case, we may have to charge extra for the time to remove the slides from their glass frames.

My slides are very mouldy or dusty can you still scan them?

Yes, but we will have to clean them prior to scanning using specialised cleaning fluid and wipes. A charge of 30p per slide or frame will be levied to cover the time and material cost of the cleaning items. We recommend that mould infested slides and film be cleaned as the mould can destroy the chemicals on the film damaging it irreparably.

It is generally advised that all submitted images are cleaned before being sent to us for scanning. This reduces delays and ensures we can get your order done as speedily as possible.

What equipment do you use?

We have invested heavily and continue to do so in our scanning equipment. Epson V750 professional scanners are used to scan the majority of negative and sheet film.

Kodak Perfect Touch photo scanners are used to bulk scan your loose photos. Canon printers are used to produce our amazing photo prints. Feel free to read our About Us page to see more details on our equipment and office.

We are always on the lookout for better and faster equipment, especially in light of increasingly larger workloads, as we wish to provide a fantastic service with a fantastic turn around!

Who holds the copyright of the digital image?

You do. They are your images and you can do whatever you want with them. We may occasionally display an image as an example of our service for use on this website.

Can I copy the disk or USB drive you send to me?

Yes, you are free to copy any of the disks or drives we send to you. Feel free to share them amongst friends and family, after all, this is what you scanned them for!

Do you develop films?

No, we do not develop any films in house. If you send us a film that requires developing we can have it developed for you at an additional cost.

Do you keep a copy of the images after scanning?

Yes. All the images we scan and repair are held on our secure storage system for around 3 months after despatch. We are currently holding over 20,000 of our most recent scans on our 6TB RAID system, but due to the thousands of images we scan each week we cannot keep them forever.

If you require modifications or repair to an image after this time you will likely need to supply us with the original image so that we can re-scan it for you.

Can't find an answer?

If you have more questions, send us a message and we will answer you as soon as possible.

If you can’t find an answer in these Frequently Asked Questions then please e-mail your question to enquiries@pixsave.co.uk