Terms and Conditions

Terms and conditions for services to customers of Pixsave Ltd.
Requesting our services constitutes full acceptance of these terms and conditions.

Turnaround times

Whilst most orders are generally completed within 2 – 4 weeks, please allow up to 30 working days at busier periods such as pre and post Christmas. Due to the unpredictable nature of scanning old films and slides we cannot guarantee confirmed delivery dates and cannot be held responsible for any delays.

Photoshop work and photo repair work are entirely on a per person basis, due to the unpredictable nature of the amount of work required on a photo and competing workloads.

Image Copyright

Any images sent to Pixsave must be the legal property of the customer and not be subject to any copyright infringement. If copyright exists on the image or document the customer must obtain consent from the copyright owner. Pixsave will not be held liable for any action concerning copyright infringement.

The scanned images will remain the property of the customer. We will not make any claim to the images and they will not be sold or given to any other person. However on rare occasions we do reserve the right to use an image as an example image on this website for promotional and marketing purposes. If you prefer that we do not use any of the photos then please inform us.

Placing an order

By sending us your items to scan you are placing an order and accepting our prices, service limitations and these terms and conditions.

Any variation between the quantities of your placed order and number of items received will be corrected automatically. Any additional items that we receive over and above your original order will be added to your order and invoiced accordingly.

Any variations between the type of film media ordered and what we receive will be corrected on the order automatically. Different film types are charged at different rates, if the order correction incurs increased significant costs you will be notified prior to scanning commencing.

All items you send to us will be returned, unless you specifically request us not to return them.

At our sole discretion, we reserve the right to cancel an order and not to provide goods or services. We will not be held liable for loss or damage arising from the exercising of these rights

Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

The scanning services will not repair any serious damage to an image. Any serious damage can be repaired using our photo restoration services and will be priced separately.

Pixsave always endeavours to produce the best quality scan and repair of any photograph, though the quality of the finished scan will always be restrained by the quality of the original material provided to us. Pixsave cannot be held responsible for failing to scan an image to a sufficient level if the damage to the original image is deemed too great or the quality of the original image is too poor.

All prints are produced in conjunction with 3rd party printing labs and will be subject to their own quality control procedures. The print quality of enlarged photos, posters and canvas prints is dependent on the quality of the original image. Ultimately Pixsave cannot be held responsible for the finished print quality due to poor quality original images.

Extremely dirty and mouldy slides or film will require specialist cleaning prior to being scanned. A cleaning charge of 20p per frame will be charged for each item requiring specialist cleaning.


Most payments made through our website is made as soon as your order is placed. As soon as we receive payment and your order is sent in, we shall begin processing your order for scanning. Any order sent in without payment will not be actioned until payment is authorised. This is due to the time consuming nature of scanning and photo restoration. We have had instances of payment not being made after many hours of work had been completed.

Processing of the first order is delayed until satisfactory payment has been received, subsequent orders are shipped upon completion and invoiced accordingly. Payments can be made at anytime before the order is completed, either via this website or via direct bank transfer, cash or cheque.

PayPal is our main payment provider. Payments can be made with any Credit / Debit card or using your PayPal account. Payments can also be made via direct bank transfer (Bank details are available on request), Cash and Cheque. Customised invoices can be submitted for each unique order when required.

Prices charged will be as stated on this website at the time of your order. All quotations and orders are valid for 60 days from the date of issue.

All invoices are strictly 14 day payment terms. We reserve the right to charge a late payment surcharge of 10% per month overdue.

If an online transaction is reversed by the customer without prior notification and acceptance from Pixsave, it will be classified as fraud and reported to the relevant authorities. Our overdue payment policy will also come into effect after 7 days of notification of the reversal.

Cheques returned to us as “unpaid” will attract an automatic administration fee of £25. Our overdue payment policy will also come into effect after 7 days of the revised invoice being issued.

Account Overdue policy

If an outstanding account is not settled by the invoice due date, a 10% surcharge may be levied. If after 60 days, payment has not been received, Pixsave will pass the matter onto our legal advisor who will be instructed to contact the client, with a view to taking the matter further to seek payment through legal procedures.

In the event of an unpaid cheque, the Account overdue policy comes into effect 7 days after the revised invoice has been issued.


Under no circumstances will a refund be issued for our scanning services after the order has been scanned and completed, unless there is a genuine fault with the scanned images. Any claims for refund or cancellation of a scanning service must be made with 14 days of the order being received. If the supplied CD or DVD arrives damaged or faulty then a replacement will be despatched to you.

When placing an order please ensure you select the correct film type and service required. We are happy to assist you in advance of your order to help you make the best choice. Any differences in film types between the online order and the items we receive will be notified to you before any work commences. Your online order will be amended to reflect any differences between the quantity ordered and the actual quantity scanned.

Virus Protection

We strongly recommend that you use virus protection software on your PC. Pixsave do all we can to prevent the spread of computer virus’s by using professional anti-virus and anti-spyware systems on all our PC’s and servers.

In the unlikely event your CD or DVD contains a virus, we agree to replace the affected CD or DVD completely free of charge. Pixsave’s liability is limited to only replacing the virus-infected CD or DVD, we do not assume liability for any costs associated with repairing or replacing any computer hardware, software or data files, nor any other costs associated with repairing, replacing, or removing virus-infected files from your computer.

If you believe that the supplied CD or DVD has a virus please contact us immediately so we can investigate and prevent any further copies of the virus from being distributed.

Delivery to us

Despatching items to Pixsave is the responsibility of the sender. We recommend you take every precaution to cover any eventuality, such as damage or total loss of the goods in transit and that you use suitable transit packaging for anything that you send to us.

Pixsave has no responsibility at all to provide any form of compensation arising from lost, damaged or delayed items while in transit to us. Any compensation claim for lost or damaged originals should be made through your chosen 3rd party delivery company. We will not provide any financial assistance or compensation directly, but will assist wherever possible.

Courier Collection

Pixsave has no responsibility at all to provide any form of compensation arising from lost, damaged or delayed items while in transit via our chosen courier. Any compensation claim for lost or damaged originals will be made through our chosen 3rd party delivery company.

Return Delivery and Packaging

We aim to re-use the original packaging to return your items back to you, this helps to keep our prices low and cuts down on waste materials. However if we deem the original packaging to be unsuitable for the return journey it will be either repaired or replaced at our discretion. We may also remove excess packaging in order to reduce the size and weight for the return journey, but we guarantee that all items will be packaged securely.

Small orders sent in envelopes or padded bags will be returned in new card or padded bags.

We will inform you once the items have been despatched to you and provide you with an estimated date for delivery and any applicable tracking details. All dates are generally estimates provided by the carrier.

It is the responsibility of the customer to inform Pixsave of non delivery of an item. Once we learn an order has not arrived by the expected due date, we will initiate enquiries with the carrier. We will not be held liable for any loss or damage resulting from late or non delivery. Late or lost deliveries do not entitle you to a cancellation of an order or any refund.

It is the responsibility of the customer to provide the correct return delivery address details at the time of ordering. We are not obliged to re-send an order to the correct address at our expense. A further delivery charge will be made in such circumstances. Any items returned to us by the carrier will be subject to additional postal fees.

All shipping rates and free delivery offers quoted on this website are applicable to UK mainland addresses only.

Scanning Problems

Before sending your slides, it is advisable to go through them and check that the mounts are in good condition. If we cannot scan your slide in its original mount due to it falling apart, then for a small additional cost we can repair or remount your slide for you. We will let you know of this on our initial inspection of your package when it arrives.

If your slides do not have a “view from this side” indication, or you have not indicated on the slide the correct side to view from, then we will do the best we can to scan the slide the correct way. We always try to ensure that the images are scanned in the correct orientation, but in some instances it is not possible to determine the correct orientation. Sometimes the finished scan may be back to front, the quickest way to resolve these problems are for you to flip the image using a photo editing package. There are a number of free software packages available to download and install yourself that can provide this functionality. Only at our discretion will we flip the image for you.

All slides, films and photos are cleaned with cleaned compressed air blowers, brushes and lint free cloths prior to scanning. If the slides are sticky, mouldy or dirty we will not be able to clean them sufficiently and the marks are likely to be visible on the finished scan. Our scanners are top of the range and use Infra-red light and software to remove the small dust and scratch marks, but we cannot guarantee that all of the marks will be removed.

If your slides, film or photos suffer from serious damage then you should consider the photo restoration services which are designed to repair your damaged images.

To have your items scanned in a particular order it is best to number each slide on the mount or on the reverse of the photo. We will do all we can to ensure your items are scanned in the correct order, though due to the way the scanning process works we may not be able to achieve this all of the time. Some images are sometimes scanned again due to a variety of factors and some slides sometimes have to be remounted and re-scanned due to being too weak to go through our scanners.

General Conditions

Nothing in these Terms and Conditions shall affect the customer’s statutory rights as a Consumer. These Terms and Conditions shall apply to all contracts for the provision of Services by Pixsave to the customer and shall prevail over any other documentation or communication from the customer.

All orders for Services shall be deemed to be an offer by the customer to purchase Services pursuant to these Terms and Conditions and are subject to acceptance by Pixsave. Pixsave may choose not to accept an order for any reason.

The price of the Services shall be that stipulated on this website, errors and omissions excepted. Pixsave are not currently VAT registered so no VAT will be charged on any service.

Pixsave reserves the right to change these terms and conditions at any time. By using this website or services you will be deemed to have accepted any changes. It is your responsibility to check regularly to determine whether these terms and conditions have been changed and whether you agree to them.

The disks we supply are standard DVD-R Verbatim and Datawrite branded media which are compatible with any standard computer DVD / CD drive. If your PC / Mac does not read the DVD / CD disk please try it in another machine. If it still does not work then please let us know and we will ship a replacement disk.